Showing posts with label rupert. Show all posts
Showing posts with label rupert. Show all posts

Grow up and start charging for online content

For the first time in my life I nearly let out a loud, and very public, "Hallelujah, and Amen brother" in full evangelical style.

Where was I? A church in the deep south of America, in front of a gospel choir watching a preacher perform miracles upon a small disabled child? No. I was in a session at the news:rewired conference in London.

What brought about my conversion to gospel-style outbursts? It was listening to Francois Nel tell assembled delegates that anyone who thought that online content should be free needed to "Grow Up".

Ok, so it's not quite the Road to Damascus that you might have expected, but it was for me. I remember suggesting the same at the first news:rewired two years ago and I feared for my life as I was chased from the building by digital journalists carrying flaming torches and pitchforks.

A bit of an exaggeration perhaps but nonetheless, there has long been the assumption that any attempt to charge for online journalism is heinous in the extreme and bad for democracy.

Take the term 'paywall'. It is a loaded term implying secrecy and subterfuge and not a term ever used, for example, to describe the cover price for a newspaper or a subscription to a magazine.

It wasn't helped when the first person to try to charge for general news content in the UK - as opposed to a more niche publication like the Financial Times) was part of Rupert Murdoch's empire. And anyone who is anyone knows that he is the Magneto to liberal journalism's Professor X.

But journalism is an expensive business and it cannot be done with journalists - and lots of them. That's not simply a plea for employment for my students but a plea for the industry as a whole.

Think about the working hours Nick Davies has had to put in to uncover the hacking scandal currently rocking the industry. Think about the massive amount of data crunching the Daily Telegraph's investigative team had to do on the MP's expenses. Think about the undercover work carried out by the News of the World to expose the corruption within the Pakistani cricket team.

It's not cheap and it's not possible if you have cut back your staffing levels to the point where each reporter finds themselves churning out story after story simply to fill the paper. Read Richard Peppiatt's account of working for a Richard Desmond publication if you want first-hand evidence.

The Guardian has been at the forefront of the 'campaign' to keep online content free. I use inverted commas because there is no formal campaign and Alan Rusbridger claims that he is not doing so for societal reasons but because he hasn't yet found a business model to suit.

But since January 2001, the Guardian's circulation has reduced from 400,000 to 230,000, pagination has been substantially reduced and the print 'paywall' has increased to £1.20 a day.

That is all against a backdrop of failing to find a way to monetise online content through advertising or other activities. Last year the group announced losses on £33m and two years ago, GMG had to sell it's regional newspapers to Trinity Mirror to offset such losses.

More power to Trinity Mirror and, in my opinion, bad for plurality in general as the group takes an even firmer grip on all the big publications in the North West.

Finding a successful model for getting readers to pay for online content is not easy - you're pretty much guaranteed to slash your audience by 80 to 90 per cent overnight - but only if the industry 'grows up' works together can it work in the long term.

The Scott Trust, the organisation funding the Guardian Media Group, is a crown jewel among British journalism. It ensures that at least one national daily newspaper is not beholden to shareholders and commercialism in general.

This is how the Scott Trust describes its core purpose:

1) To secure the financial and editorial independence of the Guardian in perpetuity: as a quality national newspaper without party affiliation; remaining faithful to its liberal tradition; as a profit-seeking enterprise managed in an efficient and cost-effective manner.

2) All other activities should be consistent with the central objective. The Company which the Trust owns should: be managed to ensure profits are available to further the central objective; not invest in activities which conflict with the values and principles of the Trust.


3) The values and principles of the Trust should be upheld throughout the Group. The Trust declares a subsidiary interest in promoting the causes of freedom in the press and liberal journalism, both in Britain and elsewhere.
How possible will that purpose be if the current management fails to find a suitable model for making online pay? Especially as the Guardian is keen to explore all of the new forms of journalism available and, for example, live blog the first appearance of the new presenter of Countdown.

I must admit when I saw that blog I did wonder how it adhered to the second objective - but that's probably a thought for another day.

It may be that they will never find a way of making 'online' pay but that the media audience will naturally migrate to tablets such as the iPad, where most organisations are already erecting 'paywalls' - although they don't seem keen to use the term paywall in this context.

Anyway. It was just joyous for me to hear someone else say out loud what many in the industry have known for a long time.

Francois was not quite as vulgar as I perhaps am and highlighted that it didn't have to come back to cold hard cash. He used the term 'Reciprocity' to underline that he meant that we must ask for something back. He highlighted the Daily Mail as a successful business model as print readership was declining more gradually than other publications and online readership was rocketing.

If I thought it brave to demand paying for online content at a conference like news:rewired, then the chutzpah required to praise the Daily Mail is off the chart.

However, I dislike the Daily Mail's methods here. They separate online and print and seem prepared to shovel any old content online - hence hideous mistakes such as the recent use of a video of an alleged rape. I understand from insiders that such a policy is causing problems as specialist reporters are coming in to find furious messages from contacts who have seen a story posted online, which lacks the kind of contextual information that a more considered form of journalism might bring.

No, for me its about the cold hard cash. I don't want a profit and I don't expect to become rich but I do want my journalism to be well supported financially.

It is great to be part of the digital evolution of journalism, but if we fail to fully interrogate all the issues now, we could fail the industry in the long term.

The Times behind the Paywall

In the past I have been hovering between coolly-supportive and warmly non-committal when discussing the issue of Paywalls for online newsites.

It's a hugely emotive topic with a large proportion of the London-based media-scene being anti on the basis that content is free and that it is a sign of a burgeoning democracy of information.

The arguments for are, of course, that the media industry is suffering and suffering badly. Would Rupert Murdoch been quite so keen to close the NOTW if the profits had been at pre-Web 2.0 levels? The Guardian - the most fierce critic of paywalls - is in strife and the Guardian Media Group flogged off their regional arm to prop up the huge losses it was making?

I am currently doing a research project into reporting of the transfer window in football and one of the things I was most looking forward to was being 'forced' to subscribe to The Times online and see what all the fuss was about.

What a massive disappointment it has been. I have been looking at the site for almost a month now and I find it littered with poor practice in terms of layout, presentation and navigation.

I'll start with the homepage:



What an unappealing mass of text that is - no sentence breaks, no paragraph breaks just words chucked on a page. Then there's the primary navigation bar. I had to check with a colleague that my eyes weren't going - that it really was that fuzzy and out of focus (trust me, it's not my picture this time).

Then they opt for an extremely clunky hover menu.



I may not have the fastest broadband in the UK but that seems to slow the whole process down and, to my eyes at least, it is not an attractive thing designed to ease your way around their site.

And it does what bad hover menus do - when you drag the mouse from the primary to the top of the secondary (From Sport to Football in this case), you frequently get switched to the Money menu because your cursor is taken over that section of the navigation.



Next we'll go the football section.

More chunky text and this time words are cut off half-way through.



The appearance of that disembodied ",a...." looks incredibly amateur to my eyes.

Moving on through the page and the appearance is decent. The stories are well-ordered according the news-agenda of the day and there is a good amount of white space to make for a pleasant viewing experience.

But there are not many stories on the page and I think I want to find more. I want to read more about the Premier League and I spy that that the titles Premier League and More Premier League are links. But when I click then I am taken back to the top of the page as the link only goes to the main football page. Same with the Columnists link and now I am very disappointed because Matthew Syed is one of my favourite journos.

How about the Championship? My club Derby County are on the up so I'll read about what Clough jnr is up to.

Where, for the love of blood and stomach pills, is the Championship? In the Hover Menu? No. A separate section in the football page? No. A random link in a list? No.

I am sure it is there somewhere but by now I am off to somewhere else. Despite the fact I am paying for the Times, I do not use it for any kind of news information.

The proud claim of the Times was that it was bringing in a paywall to protect and maintain its quality. That has been a mega-fail.

I am disappointed because secretly I had hopes that the paywall would work. Journalism, and particularly investigative journalism (real investigative journalism not donning fancy dress and encouraging people to break the law), is an expensive business.

But you can't ask people to pay and then offer them a significantly reduced service.